Refund and cancellation policy.

You can end a live campaign at any time from its page (“End campaign”). New creators stop receiving offers straight away. Reels creators have already accepted or posted continue to be verified, tracked for 7 days and paid, because creators have done that work.

• Unused budget: the part of your campaign budget not spent on verified reels is refunded once every reel in the campaign has been settled (after its tracking and holding period). You can see the status on the campaign page.
• Reels that don’t count: money reserved for a reel that fails our checks, is deleted early or is found to use fake engagement goes back to the campaign budget and is spent on other reels or refunded as unused budget.
• Failed or duplicate payments: if you’re charged but the campaign isn’t funded, or you’re charged twice, we refund the extra amount in full.

• The platform fee, once the campaign has gone live.
• Amounts paid to creators for verified reels.

Refunds go back to the original payment method through our payments partner, Razorpay. Once we start a refund it usually reaches you in 5–7 working days, depending on your bank. We don’t refund in cash or to a different account.

Email support@hotkok.com with your campaign name. If you’re not satisfied, contact our Grievance Officer (see Contact).