Shipping and delivery policy.

• Straight after payment: your campaign goes live and your receipt appears under Billing. If a payment doesn't go through, nothing is charged and you can try again.
• Within hours: creators whose audience matches your song start receiving offers, and keep receiving them while budget is left.
• Within 3 days of accepting: each creator posts a reel using your song's Instagram audio. You see each reel on your campaign page once it's checked.
• For 7 days after posting: we track each reel's results, updated on the campaign page as they come in.
• When the budget is used or you end the campaign: the campaign closes, you get a report on your song, and unused money is refunded as described in our refund policy.

How many creators take part, and how fast, depends on your budget and on creators accepting offers. The estimate before you pay is a guide, not a guarantee. Reels that don't pass our checks aren't paid for; that money stays in your campaign.

• Offers arrive in the app, and on WhatsApp if you choose.
• After your reel is checked and its results are measured, your earnings are paid weekly to your UPI ID or bank account.

Email support@hotkok.com with your campaign name. If you're not satisfied with our answer, contact our Grievance Officer (see Contact).